Questions? Feedback? powered by Olark live chat software

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

SHIPPING

SHIPPING

ALL orders require 1-2 business days of processing time unless otherwise noted on the product page.  

ALL orders received  after 2 PM Pacific Time, will be processed NEXT business day.

ALL orders placed on weekends and/or Canadian holidays will be processed on NEXT business day.

Processed orders will be shipped within 5-7 business days UNLESS the item is backordered.  If an item is backordered you will be notified via email.  If you purchase multiple items and one or more items are backordered, the backordered items will be shipped as soon as available.

Note that there are restrictions on some products, and some products cannot be shipped to some destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
processing-and-shipping-lifesupply.jpg
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Remote Locations excluded from Free Shipping

Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. Click here for a full list of postal codes ineligible for free economy shipping*. LifeSupply.ca charges the following shipping charges on orders to remote locations:
  •         $29.99 shipping for orders under $99.99         
  •         $49.99 shipping for orders between $100 and $249.99
  •         $74.99 shipping for orders between $250-499.99
  •         $99.99 shipping for orders between $500 and $749.99
  •       $149.99 shipping for orders between $750 and $999.99
  •       $199.99 shipping for orders of $1000+

 * Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added. We are currently unable to accept returns from these select locations. If you have a problem with your order, please respond to any of your order update emails or contact us at info@lifesupply.ca. Our customer care team will be happy to help!

REFUSED SHIPMENT/UNDELIVERABLE PACKAGE 

If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping.

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Remote Locations excluded from Free Shipping

Most remote locations are locations that Canada Post refers to as "Air Stage Locations" - locations where mail must be airlifted more than 6 months of the year. Click here for a full list of postal codes ineligible for free economy shipping*. LifeSupply.ca charges the following shipping charges on orders to remote locations:
  •         $29.99 shipping for orders under $99.99         
  •         $49.99 shipping for orders between $100 and $249.99
  •         $74.99 shipping for orders between $250-499.99
  •         $99.99 shipping for orders between $500 and $749.99
  •       $149.99 shipping for orders between $750 and $999.99
  •       $199.99 shipping for orders of $1000+

 * Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added. We are currently unable to accept returns from these select locations. If you have a problem with your order, please respond to any of your order update emails or contact us at info@lifesupply.ca. Our customer care team will be happy to help!

 

SHIPPING PROVIDERS

The shipping provider we select for delivery of the products to you could vary depending on the product being purchased and/or the speed of delivery requested.   So, we reserve the right to select the best shipping provider for your order.

REFUSED SHIPMENT/UNDELIVERABLE PACKAGE 

If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping.