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FULL TIME CUSTOMER SERVICE MANAGER

LifeSupply, an online retailer of home medical products, is hiring a customer service manager who can assimilate to a dynamic and fast-paced environment and has the innovative drive to assist the company’s expanding customer base.  The ideal Customer Service Manager will be responsible for assisting customers (via chat, email and phone), providing product information to customers, helping with acquiring tracking information, and communicating with the suppliers to handle escalated customer service issues. The successful candidate is required to work from home.

SKILLS AND ABILITIES

  • Must be innovative and have an entrepreneurial style and high energy with a desire to support customers, provide value, and find solutions to customer needs
  • Must be organized, have a “cool, calm and collected” approach to issues, and have solid leadership skills
  • Must be able to communicate verbally, in written form
  • Must be proficient in the use of Internet, Email, Chat, MS Word and Excel
  • Fluency in written and spoken English (Knowledge of a second language is an asset)
  • Ability to work independently from home with minimal supervision
  • Ability to create lead opportunities into sales
  • Previous experience in customer service, marketing or sales is an asset

EDUCATION REQUIREMENTS:

  • Associates Degree required
  • Bachelor’s Degree preferred

BENEFITS: 

Competitive salary based on experience

HOW TO APPLY:

Please forward your CV to info@lifesupply.com

 

LifeSupply is an equal opportunity employer with a commitment to serving the community.